Last Updated: March 12, 2025
By accessing the Guide to Heights website (www.guidetoheights.com), you agree to be bound by these Terms & Conditions (“Terms”) and enter into a legally binding agreement with Guide to Heights Private Limited (“Company”, “we”, “us”, “our”).
If you do not agree to any of these Terms, please refrain from using our website or services.
We reserve the right to update and modify these Terms at any time. Any changes will be posted on our website, and it is your responsibility to review them periodically.
Last Updated: March 2025
By accessing or using the Guide to Heights Private Limited website (www.guidetoheights.com) and its services, you agree to the following Terms & Conditions. If you do not agree, please refrain from using our platform.
1. General Terms
Guide to Heights provides study abroad consultation, visa processing, admission services, and language training (IELTS, PTE, and other tests).
The information on this website is subject to change without notice.
We do not guarantee admission, scholarships, or visa approvals, as these depend on university and immigration policies.
You agree that all services offered are for informational and guidance purposes only.
2. Payment Terms
Payments for services such as admission consultation, visa processing, and training must be made in advance.
Payments can be made via bank transfer, UPI, credit/debit cards, or other approved digital payment methods.
Any transactional fees, bank charges, or taxes incurred due to payment processing will be borne by the user.
For card payments, additional bank charges may apply. UPI payments do not incur any extra charges.
3. User Responsibilities
You must provide accurate and complete information for admissions and visa processing.
Any false documentation or misrepresentation may lead to service cancellation without a refund.
You are responsible for checking visa and university requirements before proceeding with applications.
4. Service Modifications
Guide to Heights reserves the right to modify, discontinue, or update services without prior notice.
The company is not liable for changes in government policies, university guidelines, or embassy rules.
5. Limitation of Liability
We act as an advisory and facilitation service. Final decisions on admissions, scholarships, and visas are taken by universities and embassies.
Guide to Heights shall not be liable for visa refusals, application rejections, or any financial losses due to third-party decisions.
6. Governing Laws & Dispute Resolution
These terms are governed by Indian laws.
Any disputes shall be subject to arbitration in Kochi, Kerala, as per the Arbitration and Conciliation Act, 1996.
7. Grievance Redressal
For concerns or complaints, email support@guidetoheights.com or call our office in Kochi, Kerala.
Cancellation & Refund Policy
Last Updated: March 2025
Guide to Heights Private Limited has a transparent refund policy, ensuring that students and parents receive clear information before making payments. Refund policies vary based on the service availed.
1. Study Abroad Admission Services
Application Fee: Non-refundable after submission to the university.
Processing Fee: Refundable only if admission is not processed due to Guide to Heights' error.
University Tuition Fees: Refunds depend on the university’s policy. We do not process tuition fee refunds; students must contact the university directly.
2. Visa Processing Services
Consultation Fees: Non-refundable if consultation is completed.
3. Language Training & Test Preparation (IELTS/PTE)
Course Fee: Refundable only if requested before class start date.
Missed Classes: No refund for missed sessions, but rescheduling may be available based on instructor availability.
4. Skill Development & Pre-Departure Programs
Skill First Training: No refund once enrolled.
Pre-Departure Sessions: Refundable only if canceled by Guide to Heights.
5. Scholarship & Loan Assistance
Scholarship Assistance Fees: Non-refundable, as it covers processing and research. (As per university policies)
Loan Processing Support: Refundable if no loan applications are initiated.
6. Refund Processing Timeline
Approved refunds will be processed within 7-14 business days to the original payment method.
7. Special Considerations
Refund requests must be emailed to support@guidetoheights.com with complete details.
All refunds are subject to approval by management.
Shipping & Delivery Policy
Last Updated: March 2025
As a study abroad consultancy, we do not ship physical products. However, we ensure timely delivery of digital and online services.
1. Document Submission & Processing
All university and visa application documents are handled via email, online portals, and secure platforms.
Once a service is booked, document verification will commence within 24-48 hours.
2. Service Delivery Timeline
University Admissions: 4-8 weeks (depending on university processing time).
Visa Processing: As per embassy guidelines.
IELTS/PTE Training: Immediate access upon payment.
Pre-Departure & Skill Development Training: Schedule as per program availability.
3. Digital Access & Communication
All updates are shared via email, WhatsApp, and official communication channels.
Users must check their registered email for timely updates.
4. Visit Visa Assistance for Parents
Guide to Heights assists in arranging visit visas for parents/guardians of students.
Processing time varies based on the destination country and embassy workload.
5. Grievance Handling
For any service-related queries, contact our Kochi office at support@guidetoheights.com.